Terms of Service

1. Agreement to Terms

By accessing or using Bugfeed's services, including our website, Chrome extension, and embeddable widget (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you do not agree to these Terms, you may not use the Service.

2. Description of Service

Bugfeed provides a visual bug reporting platform that allows website owners to collect feedback from their users. The Service includes:

• An embeddable feedback widget for websites
• A Chrome browser extension for bug reporting
• A dashboard for managing and viewing feedback
• Integration capabilities with third-party services

3. Account Registration

To use certain features of the Service, you must create an account. You agree to:

• Provide accurate and complete registration information
• Maintain the security of your account credentials
• Promptly update your information if it changes
• Accept responsibility for all activities under your account

You must be at least 18 years old to create an account. If you are creating an account on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

4. Acceptable Use

You agree not to use the Service to:

• Violate any applicable laws or regulations
• Infringe on intellectual property rights of others
• Transmit malware, viruses, or harmful code
• Collect personal data without proper consent
• Send spam or unsolicited communications
• Interfere with the Service's operation or security
• Attempt to access accounts or data belonging to others
• Use the Service for competitive analysis or reverse engineering

5. User Content

You retain ownership of any content you submit through the Service ("User Content"). By submitting User Content, you grant Bugfeed a worldwide, non-exclusive, royalty-free license to use, store, and process that content solely for the purpose of providing the Service.

You are responsible for ensuring you have the right to submit any User Content and that it does not violate these Terms or any applicable laws.

6. Subscription Plans

Bugfeed offers various subscription plans with different features and limitations:

• Free Plan: 1 website and 25 bug reports per month
• Pro Plan: Up to 5 websites with unlimited reports
• Business Plan: Unlimited websites and reports with advanced features

Plan features and pricing are subject to change with reasonable notice to users.

7. Payment Terms

For paid subscription plans:

• Payments are processed through Stripe, our third-party payment processor
• Subscriptions are billed monthly or annually, depending on your chosen plan
• All fees are non-refundable unless otherwise stated
• You authorize us to charge your payment method for recurring fees
• Failure to pay may result in suspension or termination of your account

8. Cancellation and Refunds

You may cancel your subscription at any time through your account settings:

• Cancellation takes effect at the end of your current billing period
• You will retain access to paid features until the end of your billing period
• We offer a 30-day money-back guarantee for first-time subscribers
• After cancellation, your account will revert to the Free plan

9. Data Ownership

You retain ownership of all feedback data collected through your use of the Service:

• You own all feedback content submitted by your users
• You are responsible for obtaining necessary consents from your users
• You may export your data at any time through the dashboard
• We do not sell or share your feedback data with third parties

10. Third-Party Integrations

The Service may integrate with third-party services (Slack, Discord, GitHub, Linear, Trello):

• Third-party integrations are subject to their respective terms of service
• We are not responsible for the availability or functionality of third-party services
• You are responsible for maintaining valid API credentials for integrations
• Integration data is transmitted securely but processed by third parties

11. Limitation of Liability

To the maximum extent permitted by law, Bugfeed shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, or other intangible losses, resulting from your use of or inability to use the Service.

12. Disclaimer of Warranties

The Service is provided "as is" and "as available" without warranties of any kind, either express or implied. We do not warrant that the Service will be uninterrupted, secure, or error-free.

13. Changes to Terms

We reserve the right to modify these Terms at any time. We will notify users of material changes via email or through the Service. Your continued use of the Service after changes become effective constitutes acceptance of the revised Terms.

14. Contact Information

If you have questions about these Terms of Service, please contact us at support@bugfeed.co.uk