Privacy Policy

Last updated: December 2024

Overview

Bugfeed ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard information when you use our website, Chrome extension, or embeddable widget.

Information We Collect

Account Information

When you create an account, we collect your email address and authentication credentials. If you sign in with Google, we receive your basic profile information (name, email, profile picture) from Google.

Feedback Data

When users submit feedback through Bugfeed (via the widget or Chrome extension), we collect:

  • The feedback message content
  • Feedback type (bug, idea, or other)
  • Email address (if provided)
  • Screenshots (if captured by the user)
  • Page URL and title where feedback was submitted
  • Device diagnostics (browser, OS, screen size, timezone)

Chrome Extension Data

The Bugfeed Chrome extension only accesses data when you actively use it to submit feedback. It stores your preferences and authentication token locally on your device using Chrome's storage API. The extension does not track your browsing history or collect data in the background.

How We Use Your Information

  • To deliver feedback from your users to your dashboard
  • To send email notifications about new feedback (if enabled)
  • To authenticate and manage your account
  • To improve our services and fix bugs

Data Storage & Security

Your data is stored securely using Supabase, which provides enterprise-grade security including encryption at rest and in transit. Screenshots are stored securely and are only accessible to the site owner who received the feedback.

Data Sharing

We do not sell your personal information. Feedback submitted through Bugfeed is shared only with the website owner who installed Bugfeed on their site. We may share data with service providers who help us operate our services (e.g., Supabase for database, Resend for emails).

Data Retention

Feedback data is retained according to your subscription plan. Free tier feedback is retained for 30 days. Paid plans include permanent retention. You can delete your account and all associated data at any time by contacting us.

Your Rights

You have the right to access, correct, or delete your personal information. To exercise these rights, contact us at privacy@bugfeed.co.uk.

Chrome Extension Permissions

The Bugfeed Chrome extension requests the following permissions:

  • activeTab: To capture screenshots of the current tab when you click the capture button
  • storage: To save your preferences and login state locally
  • tabs: To get the URL and title of the page you're reporting feedback on
  • contextMenus: To add a "Report a bug" option to the right-click menu
  • host_permissions (all URLs): To inject the feedback widget on any website you visit

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new policy on this page and updating the "Last updated" date.

Contact Us

If you have any questions about this Privacy Policy, please contact us at:

Email: privacy@bugfeed.co.uk
Website: https://bugfeed.co.uk

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